Shipping & Delivery Standards, Policies

Thank you for your interest in our shipping policy. Clay & Pottery Supplies strives to make sure your orders are delivered to you as quickly and efficiently as possible. Please read the following information carefully.
 

Order Processing Time:

Once you place an order, it will take us 1-2 business days to process it. During peak seasons and holidays, it may take an additional day to process orders due to the high volume.
 

Shipping Time:

Shipping times vary depending on the shipping method selected at checkout and your location. We offer standard, expedited, and overnight shipping options. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping takes 1 business day. Please note that these shipping times are estimates and not guaranteed.
 

Shipping Costs:

Shipping costs are calculated based on the weight of the package, the shipping method selected at checkout, and the destination address. Shipping costs will be displayed at checkout before you confirm your order.
 

International Shipping:

We do offer international shipping to select countries outside of Canada and the United States. Shipping costs and times may vary depending on the destination country. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the recipient.
 

Order Tracking:

Once your order is shipped, we will send you a tracking number via email so that you can track your package. Please note that it may take up to 24 hours for the tracking information to update.
 

Lost or Damaged Packages:

If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
 

Return Policy:

Please refer to our return policy for information on returning items.
 

We reserve the right to update or modify our shipping policy at any time without prior notice. If you have any questions or concerns about our shipping policy, please contact us at 905-379-5868 or email info@clayandpotterysupplies.com.